For fast answers to the most frequently asked questions, please read here. If you do not find the answer you are looking for feel free to CONTACT us.
Q: I made a reservation, but my reservation confirmation & meeting point information has not arrived. What should I do?
A: if you have made a reservation, you should receive a reservation confirmation email from Wine & Food of Rome. Occasionally, guests do not receive their reservation confirmation, as it gets blocked as spam. If you do not receive your reservation confirmation email from us within 4 hours of your payment, please email us and we will resend the confirmation manually.
Q: Am I expected to tip?
A: We do not require gratuity, as we believe that you should tip out of your own desire. If you have a good time and your host is helpful, they always appreciate tips – but it is not required.
Q: I have unique dietary needs. Can I join the tastings?
A: Contact us beforehand and we will make sure to find a tasty solution. If you have any mortal allergies, such as nuts or bee stings – please notify us before your tour date and again on the day of your tour to be safe.
Q: How do I get to the meeting point?
A: Our meeting points are in centrally located areas of the city. We provide a photo of our meeting points and an address, upon reservation confirmation.
Q: What happens if I get lost and get to the meeting point late?
A: Your guide can only wait ten minutes before starting the tour. Remember, other participants will also be waiting and it is not fair to them if the tour runs late or gets changed due to your late arrival. We cannot offer refunds if you arrive late. Please allow plenty of time to get to your meeting point, which is centrally located in the historic center. There have been very few cases of this happening and almost all of them involved visitors trying to drive in to the city! Please take a train or a bus in, or allow yourself lots of time to find your way. Those who are lodging in the historic center or surrounding area either walk or take a bus or a taxi.