For fast answers to the most frequently asked questions, please read here. If you don't find the answer you are looking for feel free to email us.
I made a reservation and paid my deposit. I got a confirmation for my payment, but my reservation confirmation & meeting point information has not arrived. What should I do?
If you have made a reservation, you should receive a payment verification from PayPal and a reservation confirmation from Wine & Food of Rome. Occasionally, guests do not receive their reservation confirmation, as it gets blocked as spam. If you do not receive your reservation confirmation from us within 4 hours of your payment, please email us and we will resend your confirmation manually.
What is the best way to reserve my tour?
We have created an automated reservation system, which allows you to check availability and pay online, using a credit card or paypal. You need not have a paypal account to pay, as there is a credit card option.
Am I expected to tip?
We do not require gratuity, as we believe that you should tip out of your own desire. If you have a good time and your host is helpful, they always apreciate tips- but it is not required.
I emailed Wine & Food of Rome but have not gotten a response! What happened?
We always try to respond within 24 hours of receiving an email. However, our emails are sometimes blocked as spam, since our email begins with info@ and is flagged by some servers. In order to avoid any mishaps, please mark us as a friend on your email account. We promise not to email you unless it is in response to your email.
I want to take the tour on a date that is not available on the website. Is there any chance of reserving that date anyway?
Please contact us with any special requests.
How do I get to the meeting point?
Our meeting points are in centrally located areas of the city. We provide a photo of our meeting points and an address, upon reservation confirmation.
I have unique dietary needs. Can I join the tastings?
Contact us beforehand and we will make sure to find a tasty solution. If you have any mortal allergies, such as nuts or bee stings- please notify us before your tour date and again on the day of your tour to be safe.
What happens if I get lost and get to the meeting point late?
Your guide can only wait ten minutes before starting the tour. Remember, other participants will also be waiting and it is not fair to them if the tour runs late or gets changed due to your late arrival. We cannot offer refunds if you arrive late. Please allow plenty of time to get to your meeting point, which is centrally located in the histroric center. There have been very few cases of this happening, and almost all of them involved visitors trying to drive in to the city! Please take a train or bus in, or allow yourself lots of time to find your way. Those who are lodging in the historic center and surrounding area either walk or take a bus or taxi.